Big Bazaar fined with Rs. 5 lakh for charging for carry bag


CHANDIGARH: Big Bazaar has been fined with Rs. 5 lakh for charging a customer with Rs. 12 for a carry bag.

Holding that “Big Bazaar does not mend their act and behaviour,” Chandigarh Consumer Forum imposed a cost of Rs. 5 lakh, to be deposited in the Poor Patient Welfare Fund of PGIMER, for charging Rs 12 for a carry bag from a customer, reports ‘Indian Express.’

In its order on Thursday, the forum also directed the store to refund Rs. 12 charged for the carry bag from complainant Neha Goel, with Rs 100 as compensation and Rs 1,100 as cost of litigation.

The complainant named Neha Goel of Chandigarh stated that she purchased some articles worth Rs. 1,198 from Big Bazaar store at Industrial Area, Phase I, Chandigarh and when she went to the billing counter, the cashier had charged a sum of Rs. 12 for the carry bag.

The woman resisted and told the cashier that it was illegal to charge for a carry bag but to no avail. She thus filed a formal complaint at the consumer forum against the store on July 1, 2019.