Guwahati: Assam Power Distribution Company Limited (APDCL) on Wednesday launched a helpline number for power consumers in the state to register complaints against the issue of rising monthly electricity bills in the state
The APDCL informed that customers can contact on the number 1912 to register their complaints.
Additionally, they can also register their grievances related to rising monthly dues through WhatsApp on the number 7575999666.
Any issue on Electricity Bill? Please call 1912 or Whatsapp on 7575999666 for any grievance.@CMOfficeAssam @GorlosaNandita pic.twitter.com/tx7upyr2kV
— APDCL (@apdclsocial) September 21, 2022
The power company further assured quick resolution of any complaints registered on the helpline numbers. They said that the bill would be amended following an investigation of the complaints.
It may be noted that Assam Chief Minister Himanta Biswa Sarma had on Tuesday said that customers who had complaints about their monthly electricity bills will have to submit a formal application mentioning their issues.
CM Sarma said that the grievances will have to be addressed by customers at their regional APDCL offices.
After a request is raised, officials from the power department will visit their homes and examine their meter boxes, added the CM.
He further mentioned that in case any fault is found in their respective meter boxes, the monthly dues will be adjusted with the bill for the upcoming month.
